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Frequently asked Questions
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
The delivery time for your order can vary based on several factors, including your location, the shipping method selected, and the fulfillment process of the business. Typically, standard shipping may take anywhere from 3 to 7 business days, while expedited options may reduce that time to 1 to 3 business days.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We want you to be completely satisfied with your purchase! If you’re not happy with your order, we offer the following return and exchange options:
* Returns: You can return most items within 30 days of receiving your order for a full refund to your original payment method. Items must be in their original condition, unused, and with all packaging intact.
* Exchanges: If you’d like to exchange an item, please contact our customer service team within 30 days of receiving your order.
HOW DO I CHANGE MY SHIPPING ADDRESS?
If you need to change your shipping address, please follow these steps:
1. Contact us as soon as possible: If your order hasn’t been shipped yet, we’ll be happy to update your shipping address. Please email us at [info@documentsforsaleonlinecom] or use our [contact form link] with your order number and the new shipping address.
2. Timing matters: Once an order has been shipped, we’re unable to make changes to the address. If your address change request is made after the package has been dispatched, we recommend contacting the carrier (e.g., USPS, FedEx, etc.) directly for assistance.
3. Ensure accuracy: Double-check that the new address is correct to avoid delays or delivery issues!
If you have any questions, don’t hesitate to reach out to our support team.
HOW DO I TRACK THE STATUS OF MY ORDER?
Tracking your order is easy! Here’s how you can do it:
1. Tracking Email: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
2. Track through our website: You can also track your order by logging into your account on our website. Go to the “My Orders” section, and click on the order you want to track for the most up-to-date status.
3. Carrier’s Website: If you prefer, you can also visit the carrier’s website (e.g., USPS, FedEx, UPS) and enter the tracking number directly for real-time updates.
If you have any trouble tracking your order, feel free to contact our support team at [info@documentsforsaleonline.com].
HOW DO I RECEIVE CUSTOMER SUPPORT?
We’re here to help! If you need assistance, you can reach our customer support team in the following ways:
1. Email Support: Send us an email at [info@documentsforsaleonline.com], and our team will get back to you as soon as possible, typically within 24-48 hours.
2. Live Chat: For immediate assistance, you can chat with us directly through the live chat feature on our website. Look for the chat icon at the bottom right corner of your screen.
3. Phone Support: If you prefer to speak with someone, you can call us or WhatsApp us during our business hours: [24:7].
4. FAQs: Before reaching out, you may also find answers to your questions in our [FAQ section] to help you resolve any issues quickly.
WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
If you realize that you’ve entered the wrong shipping address, don’t worry! Here’s what you can do:
1. Contact us immediately: If your order has not yet been shipped, please reach out to our customer support team as soon as possible at [info@documentsforsaleonline.com] or via our [contact form link]. Provide your order number and the correct address, and we’ll update it for you.
2. Timing is important: Once an order has been shipped, we are unable to change the shipping address. In this case, we recommend contacting the carrier directly (e.g., USPS, FedEx, UPS) to see if they can redirect the package to the correct address.
3. Verify the address: Double-check all address details (including apartment numbers, street names, etc.) when placing your order to avoid issues in the future.
If you have any issues or need further assistance, feel free to contact us, and we’ll do our best to help!